Reservation Policies

Reservation Policies/Agreement

Eden Crest Vacation Rentals, Inc.

Be sure to read over these terms and conditions and make sure that everyone in your party is aware of them

This agreement is between __________________________ (herein referred to as Guest) and Eden Crest Vacation Rentals, Inc. (herein referred to as EC).

Rental Acknowledgement:

Guest acknowledges and understands that he (she) is a licensee of the Owner and not a tenant; and that he (she) is not acquiring any interest in the property. It is understood that each unit is privately owned including all furnishings, with EC acting solely as Agent for the Owner.

Verification:

Presentation of the Guests’ driver’s license or legal ID is required at check in, plus the credit card used to pay for rentals or packages. The credit card holder must be present at check in to sign authorization. If the cardholder will not be present, credit card authorization paperwork must be completed and received prior to check in.

Occupancy and Use:

Occupancy and use of premises shall not be such as to disturb or offend neighbors or residents. These vacation homes were designed for individual and family use only. If a disruptive party or situation develops or is suspected, all guests will be asked to leave immediately without refund of payments or deposits. This policy is enforced without exception. The minimum age to reserve a cabin is 21. Cabin occupancy is determined by the number of guest over the age of 12 years old. Children, teenagers, and young adults MUST be accompanied by a parent or legal guardian.

Eden Crest Vacation Rentals, Inc. hereby reserves the right to refuse service to anyone who they feel does not serve the best interests of the owner of the cabin. If it is determined at check in that inappropriate behavior will be transpiring in the cabin or the guest is representing a group of individuals EC would otherwise not allow to check in, EC reserves the right to refuse service and at its discretion, no refund will be given. EC reserves the right to enter and inspect the cabins without notice or the guest being present.

EC does not charge a per person rate as long as the occupancy does not exceed the maximum number for the cabin being rented. No cabin may exceed the legal occupancy limits.

Minimum Stays:

We have a two-night minimum stay on all reservations. Some holiday and other peak season weekends require a 3- or 4-night minimum stay. See our Rates web page at www.edencrest.com to view these dates. Online reservations in violation of a minimum night stay will not be processed.

Payment:

At the time of reservation, 50% of the gross rent will be charged to your credit card. The remaining 50% is automatically charged to your card 10 days prior to the date of your arrival. This same policy applies whether you have used a credit card or a debit card. EC does NOT accept personal checks. If the guest chooses to use a secondary credit card for payment, changes to credit card information must be made with (an agent of) EC. Guest must present all credit cards used for payments at the time of check-in to secure the reservation and cabin. Otherwise, EC will have to move all charges to a credit card in the possession of the reserved guest. A processing fee to transfer charges from previously used card(s) to a card in the guest’s possession will be charged to the guest equal to 2% of each balance transfer and removal. Processing fees may be applied if a reservation is subsequently changed. If there are multiple credit cards being used to pay for the reservation,  ALL credit card holders are required to sign the confirmation document before the reservation will be considered confirmed.  All card holders agree to the terms of the policy agreement as posted by Eden Crest Vacation Rentals on their web site.

Cancellations and Refunds:

We have a strict no refund or cancellation policy.

Check In/Check Out:

The Guest(s) understand and agree that check in time begins after 4:00 p.m. Every attempt is made to have cabins prepared for check in at that time, but access to the property is given only after the home has been cleaned and inspected. No one can pick up a key code except the renter, unless prior written consent has been received by EC. Check out time is no later than 11:00 a.m. with no exceptions; key codes will expire at check-out time automatically. An additional night’s stay will be charged for late checkouts.

All Guests who arrive after our office closes will be provided a map and key code to the cabin for pick up at the rental office on Wears Valley Road. Late arrivals will need to visit the rental office by 12:00 p.m. the next business day to complete check in paperwork. Guests who do not complete check in paperwork by the end of business hours the day after arrival will be assessed a $50.00 late processing fee. Guests agree to abide by all guidelines given at check in.

Use of the Premises:

Guest(s) understand they are solely responsible for any property damage, accident, injury to any person(s) or loss sustained by any person, including loss of money, jewelry and other items of personal property, arising out of or in any way related to Guest(s) use of the premises or the items of personal property provided by EC on behalf of the owner at Guest(s) request. Guest(s) shall inspect and be familiar with proper use and application of such items in the home prior to using them.

Guest(s) hereby agrees to indemnify and hold EC and/or homeowner harmless from any and all claims including those of third parties, arising out of or in any way related to Guest(s) use of premises of the items of personal property provided therein. Guest(s) assumes the risk of injury or other losses relating to any recreational activities and will hold owner and its agents harmless with respect thereto.

Pool Usage:

Resort community and private in-cabin pools are to be used by registered guests only. No diving in the pool, horseplay around the pool, and no running in the pool area. NO glass or food of any kind is allowed in the pool area. Guests use the pool at their own risk. NO pets allowed in the pool or pool area. Children age 3 and under MUST wear approved swimming diapers when swimming in the pool. NO smoking in the pool area. All children under the age of 18 MUST be accompanied and supervised by an adult when in the pool area; NO exceptions. Please do not allow any guest with an open sore or wound use the pool. Private in-cabin pools will be inspected after each rental. If any items such as household items, food, alcohol, etc. are found in the pool, the Guest will be charged a cleaning fee of $300.00. Damage to any solar/thermal cover will result in a charge up to and including full replacement and re-installation. Covers should remain laid out flat on the surface of the pool at all times when not in use. Additional fees may apply.

Hot Tub Usage:

Hot tubs will be inspected after each rental. If any items such as soaps, bath products, food, alcohol, etc. are found in the tub, the Guest will be charged a cleaning fee of $150.00. Damage to any cover will result in a $500.00 charge. Covers should remain on the hot tub at all times when not in use. No children under the age of 12 years old are permitted in the hot tubs. Guest agrees to follow the hot tub usage instructions posted at the hot tub. If EC is required to drain and clean the hot tub during the reservation, there will be an additional charge to be determined by the circumstances. Guest(s) authorize EC to charge the credit card on file for any of the above charges. All hot tubs are drained, cleaned and refilled after every checkout. Guest is not to drain hot tub. Additional fees may apply.

Cabin Supplies:

EC will provide a starter supply of soap, dishwasher detergent, toilet paper, trash bags and paper towels. All cabins are supplied with linens and towels as well as kitchenware and utensils. All linens, towels, kitchenware and utensils are inventoried upon check out. The reservation holder’s credit card on file will be charged for any missing/damaged items.

Pets/Smoking:

Pets are allowed only in designated pet-friendly cabins, subject to our pet policy and with payment of a non-refundable pet fee. Our pet policy applies if a pet is present in the cabin at any time during a reservation. Smoking is not permitted inside any Eden Crest cabin. Smoking outside or on the decks is permitted. Charges will be assessed based on damages or for any deviation of policy, including extra cleaning charges (minimum $150).

Weapons and Drugs:

Drugs, fireworks, and firearms are prohibited in all properties unless carried/held lawfully with proper prescriptions/permits/other legal documentation. Any fireworks, drugs, and/or weapons found will be reported to local law enforcement, who will recover such items and take possession. Airsoft (and similar) guns are prohibited in all properties at all times. Any evidence of the use of such a weapon will result in penalties up to $300. Additionally, any and all damage resulting from the discharge or use of ANY weapon or fireworks will be the full responsibility of the reservation holder, and damages will be charged to the credit card on file.

Items Left in the Unit:

EC will not be responsible for any personal items left in the units. A $20.00 service charge, plus the actual cost of shipping, is required if you request us to ship any items found in the unit. Shipping is assigned to a third party shipping company.

Malfunctions:

We do not guarantee that utilities, appliances or amenities will not fail; but we do guarantee that repairs will be made as soon as possible. In the event repairs cannot be made in a timely manner, we reserve the right to move the guest(s) to another available cabin. No refunds or other compensation will be given due to any failures or malfunctions. Internet access is an amenity provided by outside services, and not within EC’s control. Guests understand and agree that there are circumstances beyond the control of EC when there is a malfunction and that no recourse or action can be brought against EC for these circumstances which include but are not limited to: an in-cabin amenity malfunction, malfunction of plumbing or electrical, construction activity, failure of public utilities, amenities withdrawn by an owner/ HOA or other situations over which EC has no control.

If the property booked by the guest cannot be accessed due to snow, ice, or other acts of God, EC will not be held responsible and no refunds will be given due to these issues. These are acts of God over which EC has no control, and is why we at Eden Crest strongly encourage each guest to purchase travel insurance for reimbursement related to travel problems. During the winter season the guest should consider using a 4-wheel drive vehicle or chains depending on the location of the property they have selected to rent. EC will attempt to locate the guest in an alternate property until the roads make the original booked property accessible, at which time the guest must relocate to the original booked property. There will be a cleaning fee assessed to the guest for the occupancy of the alternate cabin during the time period the guest cannot reach the original booked property. EC will not reimburse for travel expenses related to acts of God.

Prepaid Rent:

Prepaid rent is held in an interest bearing account with interest accruing to the benefit of EC.

Policy Highlights:

Only a starter supply of paper and soap products is provided. Maid service is not provided, but is available upon request for an additional fee.

Check-in begins after cabin inspection is completed, no earlier than 4:00 p.m. local time. We will check guests in as soon as the cabin is ready. We cannot guarantee early check-in or late check-out requests.

No person under the age of 21 will be allowed to check in. If anyone under 21 reserves a cabin without our knowledge, they will not be permitted to check in and will not receive a refund.

We require the Guest to present the credit card holder’s driver’s license and credit card upon check-in. If the credit card owner will not be present at check-in, we will need a credit card authorization form completed in advance. (Call for instructions.)

Additional Fees may apply (such as pool fee, hot tub and cleaning fees, pet fee, etc.)

Refund policy updated October 10, 2014.